Refund Policy
Returns & Exchanges
At Arabian Loom, customer satisfaction is important to us.
We accept return or exchange requests within 7 days of delivery.
To be eligible for a return or exchange:
- Product must be unused and unworn
- Original tags must remain attached
- Product must be returned in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or altered garments
- Made-to-measure orders
- Gift cards
- Clearance or sale items
- Products damaged due to misuse
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the error was on our side.
Exchange Policy
Size exchanges are subject to stock availability. If the requested size is unavailable, store credit or a refund may be offered.
Cancellation Policy
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests cannot be accepted.